It is recommended that the speed of your internet connection be at least 64 kbps, which is slightly faster than the best dial-up connection. To play videos, the recommended internet connection speed is at least 512 kbps. If you are unsure, speak to your Internet Service Provider.
The Consultation Portal supports the following browsers in Windows and Mac OS X:
To view documents and videos, you must also install the following:
All the above products are free to use.
If your computer does not allow you to install programs, or if you are not sure whether your computer meets these requirements, speak to your system administrator.
Your email server, or the program you use to read your email, may have marked the email as spam and moved it to a special junk mail folder.
If the activation email was not marked as spam, check that the email address you supplied with your registration is correct.
The link may fill more than one line in the email. Copy the entire link, paste it in your browser's location bar and press the return key.
Click Login at the top of the page, then click Forgotten your password? When the Forgotten password page appears, enter your email address and click Send. Your password will be sent to you by email.
If you are not sure whether your computer meets these requirements, speak to your system administrator.